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CQC

1

SAFE

  • The recruitment policy is fully adhered to

  • The quality of our staff is up to standard to safely care for all service users

  • Risk assessments are carried out before taking on a client

  • When circumstances change our care plans update 

  • For all new equipment, the Manager will meet with the OT (Occupational Therapist)

  • Our staff are aware of concerns raised by service users that will result in a safeguarding report

  • All records are dated, timed and signed

  • Staff support is always present within the organistation

2

EFFECTIVE

  • Service users always have a choice when it comes to their care, i.e, choice of food, when they want to wash/shower etc.

  • Service users have access to district nurses, occupational therapists, physiotherapists and doctors

    • Every service user, their GP contact details are kept safe with us​

  • Staff are able to contact GP's ​

  • Consent is always gained prior to providing care

  • Majority of our staff have received training in Mental Capacity Act 2005

3

CARING

  • Our staff treat all service users with the utmost respect, kindness, and compassion

  • There is continuity of care, which gives staff the knowledge of how to care for an individual

  • We promote privacy, dignity and respect, i.e, announcing we are entering a house even with access into the house

  • We encourage our service users to be independent to avoid making them feel helpless

  • We accompany service users to wherever they would like to go 

4

RESPONSIVE

  • Our care is personalised for each individual service user

  • Our staff respects cultures and beliefs and do not affect the quality of our care

  • If a service user raises a concern against a member of staff, a meeting is mandatory for the staff in question, furthermore, if the service user wishes to no longer have the staff member in question, the wishes are respected

  • Service users and family members are fully aware of how to raise a concern/complaint

5

WELL - LED

  • Our quality assurance and audit systems are in place 

  • Monthly communication sheets and medication sheets are audited

  • Our call monitoring system ensures that no missed call goes overlooked

  • Care plans are regularly updated to suit the service user

  • We do risk assessments whenever there is a change of circumstance with a service user

  • All staff receive the necessary training for the needs of their service user

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