CQC
1
SAFE
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The recruitment policy is fully adhered to
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The quality of our staff is up to standard to safely care for all service users
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Risk assessments are carried out before taking on a client
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When circumstances change our care plans update
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For all new equipment, the Manager will meet with the OT (Occupational Therapist)
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Our staff are aware of concerns raised by service users that will result in a safeguarding report
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All records are dated, timed and signed
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Staff support is always present within the organistation
2
EFFECTIVE
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Service users always have a choice when it comes to their care, i.e, choice of food, when they want to wash/shower etc.
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Service users have access to district nurses, occupational therapists, physiotherapists and doctors
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Every service user, their GP contact details are kept safe with us​
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Staff are able to contact GP's ​
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Consent is always gained prior to providing care
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Majority of our staff have received training in Mental Capacity Act 2005
3
CARING
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Our staff treat all service users with the utmost respect, kindness, and compassion
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There is continuity of care, which gives staff the knowledge of how to care for an individual
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We promote privacy, dignity and respect, i.e, announcing we are entering a house even with access into the house
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We encourage our service users to be independent to avoid making them feel helpless
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We accompany service users to wherever they would like to go
4
RESPONSIVE
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Our care is personalised for each individual service user
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Our staff respects cultures and beliefs and do not affect the quality of our care
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If a service user raises a concern against a member of staff, a meeting is mandatory for the staff in question, furthermore, if the service user wishes to no longer have the staff member in question, the wishes are respected
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Service users and family members are fully aware of how to raise a concern/complaint
5
WELL - LED
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Our quality assurance and audit systems are in place
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Monthly communication sheets and medication sheets are audited
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Our call monitoring system ensures that no missed call goes overlooked
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Care plans are regularly updated to suit the service user
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We do risk assessments whenever there is a change of circumstance with a service user
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All staff receive the necessary training for the needs of their service user