Our Story
​​Behind every great care company… is a story of love, struggle, and relentless hope.
​
For Balm Care Services Ltd, it began in the early 2000s. Two parents—Comfort and Trymore—had just arrived in the UK, strangers in a new country, trying to build a better life for their young family. With no safety net, no deep-rooted connections, and three children to raise, they did what any committed parents would do: they worked. Hard.
​
Comfort—armed with experience as a nurse in her home country—spent 12 years serving in the NHS. She cared deeply. She listened. She learned. She saw what worked… and sadly, what didn’t. Trymore supported the family however he could, sacrificing time and comfort to build something more stable, more lasting.
​
By 2012, through years of long shifts, sleepless nights, and quiet sacrifices, they took a leap. Balm Care Services Ltd was born.
​
It wasn’t glamorous. It wasn’t easy. But it was rooted in something most companies can’t buy: lived experience, deep compassion, and a promise to treat every client like a member of their family.​​​​​​​​​
Founders
Our Mission
​
To restore faith in care.
​
Too many families have been left scarred—trust shattered by rushed visits, ignored requests, empty promises, and a system that treats loved ones like pay cheques instead of human beings. We’ve heard the stories. We’ve felt the heartbreak. And we refuse to be another name on the list of companies that failed to care.
​
That’s why our mission is simple, yet deeply personal:
To deliver care that feels like being taken care of by your loved ones, carried out with compassion, competence, and a heart full of love.
​
We don’t want to be the biggest.
We want to be the most trusted.
The most heartfelt.
The most human.
​
Why Now?
​
Because too many people have given up hope with home care.
​
Because families are burned out, afraid, and exhausted from being let down by cold, transactional “care”.
​
Because aging doesn’t mean dignity should fade, and because an illness doesn’t mean you stop being you.
​
Now—more than ever—people need care that isn’t just because one is qualified but because one deeply cares about the well-being of others. That’s what we do. And that’s why we show up, day after day, for families across Birmingham, Solihull, Redditch, Worcestershire, and Dudley.
​
What Makes Us Different?
​
We move fast, and efficient—within 36 hours of your request, we’ll conduct a completely free in-home assessment to help you make the best choice for your loved one. No waiting lists. No bureaucracy. Just support when you need it most.
​
But beyond that...
Here’s what you’ll find in our care that you won’t get anywhere else:
​
-
We stay longer – Our carers are trained to be present, not just punctual. No rushing. No clock-watching.
-
We treat families like partners – You’re involved in your loved one's care. You’re heard. You’re never left out of the loop.
-
We never send strangers unannounced – Your peace of mind is sacred.
-
We train for both skill and spirit – Competence is non-negotiable. But warmth, patience, and empathy? That’s our true standard.
​​
Where We’re Going
​
The future we see?
A world where care isn’t feared and seen as something negative—but welcomed and transformed into something positive.
​
A world where more and more families breathe easier because they know someone capable and compassionate is showing up for them.
​
We’re not stopping at Birmingham. As we grow, we’ll bring our unique standard of care to every home that needs it—expanding into Redditch, Solihull, Dudley, Worcestershire, and all of the West Midlands.
​
We’re investing in better training, better technology, and better ways to serve.
Because no matter where we are, the mission stays the same:
To deliver the best care… of your best days.
​